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Privacy Policy

Welcome to our privacy policy page. If you landed here, it means that you want to learn how we process your personal data at hazel knits (www.hazelknits.com, 2000 Airport Way S., Unit 1, Seattle, WA 98134) and how we protect your privacy. We take your personal information seriously and comply with all regulations to keep the information we collect safe.

By using this website, you are agreeing to all terms and conditions of our privacy policy. Please read carefully.

 

Essential information we collect:

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.

 

We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each click;
  • monitor if our website is running with the high performance we are dedicated to providing;
  • let you browse between products without having to start back from the home page at each click;
  • remember if you put something in your shopping cart before you decide to checkout; and control that your data is processed securely.

 

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

 

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.

Other uses of personal data

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here, on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.\

Newsletter

We use icontact.com for our newsletter distribution. Our contract employs a double opt-in, so you must confirm your intent to sign-up and receive our newsletter. Email addresses for our newsletter are stored on the icontact servers and only officers of hazel knits has the password to the list. We include an “unsubscribe” link on all newsletters.

 

Payment

Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information.) We use Paypal, an accredited company to process your credit card information.

Shipping

​Most of our orders are processed through Stamps.com and sometimes we directly us the United States Post Office to print postage. All packages have tracking information to keep tabs on where and when the package is traveling, therefore your name and address information is stored.

 

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

 

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.

Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal

obligations. This includes but is not limited to tax records for both the State of Washington and the Internal Revenue Service.

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader here:

hazel knits

wendee@hazelknits.com

2000 Airport Way S., Unit 1

Seattle, WA 98134

 

Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority.

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page, www.hazelknits.com so it will be visible as you enter our store.

 


 

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