FAQs

We ship orders 4 days a week using USPS. Your order will be updated with tracking information after the carrier pick-up (or drop off). We are usually able to pack parcels within 48 hours of receipt of your order. If you place an order on Friday, it will ship Monday or Tuesday of the following week, depending on weekend volume. If you need something in a rush, please contact us for arrangements.

Dye-to-order

If we are out of stock in a color you desire, please contact us for a special order. On some listings, a pre-order option will be available directly in the listing. Please allow at least 14 days for production time plus delivery. All items in one order (both in stock and dye to order) will ship together.

Payment

Hazel Knits offers two choices for payment when checking out.

You may use the direct "Paypal" icon and link up with your Paypal account OR you can use the "check out" option and use your Visa/Mastercard/American Express or Discover card through our SECURE checkout system.

Sales tax applies for Washington State residents according to the rate in your county or municipality.

Dyelot and skein matching

Hazel Knits does not have trackable dyelots for their yarns. We do, however know how important it is to you that skeins match as best they can when doing a multi-skein project.

We will always do our best to “eyeball” skeins before sending them to you, there may be variations even between the three skeins that were dyed together. To help even out any variation and TO blend the colors in layer-dyed skeins, we recommend alternating your skeins every other row while knitting or crocheting a project that requires two or more skeins.

If we don’t have enough matching skeins in stock to fill your order, we will contact you right away and determine if we should instead “dye-to-order”. If you order multiple skeins of the same color/base and it is not crucial that they match for the same project, please let us know, so we can fill your order right away with the stock we have on hand.

Shipping

We generally ship packages on Tuesday through Friday. We ship more often during the busy seasons to ensure timely delivery. Orders received after 12pm PST will ship on the next shipping day.

Please make sure your mailing address is correct. We use the mailing address you provide on the Hazel Knits website (NOT PAYPAL.) Hazel Knits is not responsible for packages lost in the mail due to an incorrect mailing address.

All duty fees or taxes incurred at customs for INTERNATIONAL packages are the responsibility of the customer. Due to legalities, we cannot mark packages as gifts or lower their value. If you are in a country that has high customs fees, we suggest you order items separately.

We are happy to combine shipping on multiple orders, when it makes sense do so. If you've made an order and then place another order, before the first order has shipped, we will combine the packages and refund you the difference in shipping if it is over $1. Sometimes combining packages raises the weight limits and increases the shipping fee. Hazel Knits reserves the right to choose shipping method based on the most cost effective option for customer. 

If you make an additional order after your initial order has been processed and postmarked, we are unable to combine them and they will ship separately.

FREE DOMESTIC SHIPPING FOR ALL ORDERS OVER $150.

All of our regular lines of yarns are sourced directly from a mill that is RWS certified. RWS stands for "Responsible Wool Standards" and is a voluntary standard that addresses the welfare of sheep and the land they graze on. You may find additional information regarding RWS certification HERE. Our merino wools are sourced from New Zealand, where mulesing has been prohibited. Our Blue Faced Leicester wools are sourced from the United Kingdom, where mulesing is not practiced. 

Regular yarn lines include:

• Artisan Sock
• Blueprint
• Entice
• Lively DK
• Cadence
• Cadence with Cashmere
• Piquant Lite
• Filigree / Filigree Silk
• Lyric
• AeroMo
• Divine

Copyright 2021. Hazel Knits. All rights reserved.