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FAQs

All yarn listed on our website is in stock unless otherwise noted. We ship orders 4 days a week using USPS. Your order will be updated with tracking information after the carrier pick-up (or drop off). We are usually able to pack parcels within 48 hours of receipt of your order. If you place an order on Friday, it may not ship until Monday or Tuesday of the following week, depending on weekend volume. If you need something in a rush, please contact us for arrangements.

Payment

Hazel Knits offers two choices for payment when checking out.

You may use the direct "Paypal" icon and link up with your Paypal account OR you can use the "check out" option and use your Visa/Mastercard/American Express or Discover card through our SECURE checkout system.

Sales tax applies for Washington State residents according to the rate in your county or municipality.

 

Dyelot and skein matching

Hazel Knits does not have trackable dyelots for their yarns. We do, however know how important it is to you that skeins match as best they can when doing a multi-skein project.

We will always do our best to “eyeball” skeins before sending them to you, there may be variations even between the three skeins that were dyed together. To help even out any variation and TO blend the colors in layer-dyed skeins, we recommend alternating your skeins every other row while knitting or crocheting a project that requires two or more skeins.

If we don’t have enough matching skeins in stock to fill your order, we will contact you right away and determine if we should instead “dye-to-order”. If you order multiple skeins of the same color/base and it is not crucial that they match for the same project, please let us know, so we can fill your order right away with the stock we have on hand.

 

Shipping

We generally ship packages on Tuesday, Thursday and Friday. We ship more often during the busy seasons to ensure timely delivery. Orders received after 12pm PST will ship on the next shipping day.

Please make sure your mailing address is correct. We use the mailing address you provide on the Hazel Knits website (NOT PAYPAL.) Hazel Knits is not responsible for packages lost in the mail due to an incorrect mailing address.


Hazel Knits uses USPS "real time" shipping quotes for both US and International packages.

  • First Class packages will arrive within 5-6 business days. Depending on your location, it may be as soon as 2-3 business days. Delivery confirmation is provided on First Class packages. This is not to be confused with TRACKING. Packages may or may not be scanned in at various stopping points along the USPS route, yet they are scanned at the final destination of delivery. More information about first class postage is HERE.
  • Priority Mail offers a speedier delivery for light packages enroute to the East coast and is mandatory for any packages weighing more than 13 ounces heading anywhere in the continental USA. You can usually expect to see your Priority-sent package in 2-3 business days. As with First Class, we provide a delivery confirmation code, but that is not a guaranteed TRACKING number. Find out more about Priority postage HERE.
  • Delivery time for First Class International packages varies by destination. Most customers receive their packages within 10-14 business days, however some destinations can take up to four weeks or even longer. A customs number is provided with your shipping information, however, First Class International packages are not trackable and after the package leaves the United States, there is no further scanning information.
  • Delivery time for Priority International packages requires an average of 6 to 10 business days to many major destinations. (Average number of days may vary based upon origin and destination.) Tracking is provided for Priority shipping to major destinations in Asia, Canada and Europe.

All duty fees or taxes incurred at customs for INTERNATIONAL packages are the responsibility of the customer. Due to legalities, we cannot mark packages as gifts or lower their value. If you are in a country that has high customs fees, we suggest you order items separately.


We are happy to combine shipping on multiple orders, when it makes sense do so. If you've made an order and then place another order, before the first order has shipped, we will combine the packages and refund you the difference in shipping if it is over $1. Sometimes combining packages raises the weight limits and increases the shipping fee. Hazel Knits reserves the right to choose shipping method based on the most cost effective option for customer. 

If you make an additional order after your initial order has been processed and postmarked, we are unable to combine them and they will ship separately.

FREE DOMESTIC SHIPPING FOR ALL ORDERS OVER $150.

 

 

Copyright 2020. Hazel Knits. All rights reserved.


 

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