Loading... Please wait...


FAQ

Click on the topic you have a question about and the link will take you to the answer. Don't see the answer you are looking for? Please contact us here.

 

 

 

What forms of payment does Hazel Knits accept?


How soon will you ship my package?


What shipping methods does Hazel Knits use?

 

How long will I have to wait for Domestic Packages? 

 

How long will I have to wait for International Packages?

 

What if I make two orders in one day? Will you combine shipping?

 

How do you handle dyelots and matching skeins in my order?

 

Returns

 

 

 

 

What forms of payment does Hazel Knits accept?

Hazel Knits offers two choices for payment when checking out.

 

You may use the direct "Paypal" icon and link up with your Paypal account OR you can use the "check out" option and use your Visa/Mastercard/American Express or Discover card through our SECURE checkout system.

 

If you use an "e-check" through your Paypal account, it usually takes around 7 days to clear. We will hold your order until the payment has been finalized.

 

Sales tax applies for Washington State residents. Our current tax rate in Seattle is 9.5%.

 

 

BACK TO TOP

 

 

How soon will you ship my package?

We generally ship packages on Tuesday, Thursday and Friday. We ship more often during the busy seasons to ensure timely delivery. Orders received after 12pm PST will ship on the next shipping day.

 

In stock items will be sent according to the shipping schedule previously noted.

 

Dye to order items require at least 14 days for production, plus delivery time.

 

If you make a "dye to order" purchase along with other yarns that are "in stock" (all bases apply),  your entire order will be shipped together unless other arrangements are made. Please use the "contact us" form if you would like orders to ship as they are ready. (Note, there may be additional shipping fees for this.)

 

Please make sure your mailing address is correct. We use the mailing address you provide on the Hazel Knits website (NOT PAYPAL.) Hazel Knits is not responsible for packages lost in the mail due to an incorrect mailing address.

 

 

 BACK TO TOP

 

 

What shipping methods does Hazel Knits use?

Hazel Knits uses USPS "real time" shipping quotes for both US and International packages.

 

You will be given options for shipping at check out -

  • First Class shipping (for packages 13 oz and less AND for International packages)
  • Priority shipping (for all packages heavier than 13 oz.)
  • Priority International Shipping (for all packages heavier than 4 lbs) and for those who just want their packages sooner than First Class Shipping.
 
 
FREE SHIPPING to the USA for all orders over $150.

FREE SHIPPING to International destinations for all orders over $250.
 
 
 
 
 
 

How long will I have to wait for Domestic Packages?

  • In most cases, First Class packages will arrive within 5-6 business days. Depending on your location, it may be as soon as 2-3 business days. Delivery confirmation is provided on First Class packages. This is not to be confused with TRACKING. Packages may or may not be scanned in at various stopping points along the USPS route, yet they are scanned at the final destination of delivery. More information about first class postage is HERE.

 

  • Priority Mail offers a speedier delivery for light packages enroute to the East coast and is mandatory for any packages weighing more than 13 ounces heading anywhere in the continental USA. You can usually expect to see your Priority-sent package in 2-3 business days. As with First Class, we provide a delivery confirmation code, but that is not a guaranteed TRACKING number. Find out more about Priority postage HERE.

 

 

BACK TO TOP

 

 

 How long will I have to wait for International Packages?

  • Delivery time for First Class International packages varies by destination. Most customers receive their packages within 10-14 business days, however some destinations can take up to four weeks or even longer. A customs number is provided with your shipping information, however, First Class International packages are not trackable and after the package leaves the United States, there is no further scanning information.

 

  • Delivery time for Priority International packages requires an average of 6 to 10 business days to many major destinations. (Average number of days may vary based upon origin and destination.) Tracking is provided for Priority shipping to major destinations in Asia, Canada and Europe.

 

Hazel Knits can provide shipping insurance upon request. Details are HERE. If you waive insurance, we will not be responsible  for packages that have been sent and processed by USPS and lost or stolen.

 

All fees or taxes incurred at customs are the responsibility of the customer. Due to legalities, we cannot mark packages as gifts or lower their value. If you are in a country that has high customs fees, we suggest you order items separately.

 

BACK TO TOP

 

What if I make two orders in one day? Will you combine shipping?

We are happy to combine shipping on multiple orders, when it makes sense do so. If you've made an order and then place another order, before the first order has shipped, we will combine the packages and refund you the difference in shipping if it is over $1. 

 

If you make multiple orders on the same day and chose the first class shipping option, the combined packages may exceed the weight requirements for first class, in which case shipping will automatically bump to Priority. If your total purchase is below $150, the shipping cost will most likely work out the same cost-wise and there will be no refund. If your combined order is over $150 (for USA customers, $250 for International customers) this will trigger free shipping and we will refund all shipping fees.

 

If you make an additional order after your initial order has been processed and postmarked, we are unable to combine them and they will ship separately.

 

 

 BACK TO TOP

 

 

 

How do you handle dyelots and matching skeins in my order?

Hazel Knits does not have trackable dyelots for their yarns. We do, however know how important it is to you that skeins match as best they can when doing a multi-skein project.

When we are able, our favorite way to dye our set colorways is in runs of 54 skeins per color (sometimes in a mix of bases), separated in batches of three (in the same base.) We keep the batches of three together from the beginning of the process all the way until storage in an effort to keep as many matching skeins together as we can. Additionally, we will always do our best to “eyeball” skeins before sending them to you, as there are often variations even between the three skeins that were dyed together.

 

If we don’t have enough matching skeins in stock to fill your order, we will contact you right away and determine if we should instead “dye-to-order”. If you order multiple skeins of the same color/base and it is not crucial that they match for the same project, please let us know, so we can fill your order right away with the stock we have on hand.

 

Please keep in mind, there is almost always some variation with hand-dyed yarn. You may consider alternating your skeins every other row to help even out any variation.

 

 

 

 

Returns:
It is very important to us that you are delighted with your purchase from Hazel Knits. If you have any concerns about your order, please contact us right away and we'll do everything we can to ensure your satisfaction.

 

Returns will be handled on a case by case basis. Returns will only be accepted on yarn that has it's original label and is still in skein form. Also, returns to Hazel Knits are only valid if the yarn was purchased from the website. If you have purchased Hazel Knits yarn from a different online yarn store or an LYS, please contact that store for assistance.

 

There is no restocking fee for items returned.

 

The customer will be responsible for the original shipping fees AND the return shipping fees for the returned item.

 

For example, if you purchased one skein of Artisan Sock @ $24, plus $3 shipping, your refund will be $24, as the $3 is the postal fee to send you the yarn to begin with. If you return an item, please pack it to protect it from the elements (use the original Ziplock or equivalent.)

 

Copyright 2013. Hazel Knits. All rights reserved.